How Do I
...Contact the Library?
Call us with questions or to renew items: 847-2670
...get to the Library?
We are located at 3920 N. Murray Avenue in Shorewood, Wisconsin.
From the south: Head north on Oakland Avenue. Turn right, east, at the lights at Capitol Drive. Turn right again, south, at the lights on Murray Avenue.
From the north: Head south on Oakland Avenue. Turn left, east, at the lights at Capitol Drive. Turn right, south, at the lights on Murray Avenue.
The library is at the intersection of Murray and Shorewood Blvd. For parking lot access, head past Murray Avenue and instead turn right at the following intersection, Frederick Avenue. The parking lot is on the right side of the street.
...Get a library card?
Come to the library to set up your library card account information. Residents of Milwaukee County can do this at any library located in the county and get a card valid at all other Milwaukee County Federated Library System libraries. You'll need to bring in two forms of identification: photo ID such as a driver's license, and a proof of address such as a lease or bill mailed to your Milwaukee County address.
...pay a fine?
You may pay fines with a credit card online through your library account, or in person at the library with cash or a check. Access your library account here.
...renew items I have checked out?
You may renew items in person at any Milwaukee County library, by calling us with your library card number at 847-2670, or online through your library account.
To renew items online through your library account, follow these steps:
- While viewing your checkouts, click in the boxes to the left of the titles that you want to renew. Check marks will appear in all of the boxes that you click in.
- Click on the "Renew Marked" button OR “Renew All” button. Then confirm your renewal when asked.
- If successful, the STATUS for all of the renewed items will say "RENEWED Now due ___DATE___." The new due date will be calculated from the day that you renew the item, not the original due date.
...request an item/place an item on hold?
You may request items (also known as placing them on hold) in person, by calling us with your library card number at 847-2670, or online through your library account.
To request items online through your library account, simply click on "Request" when viewing the item you'd like. You will be prompted to log in with your library card number and pin, and then prompted to choose which library you would like to pick up your hold at. Click "Submit" and your hold will either be processed successfully, or you will get a message telling you the item can't be held for one of a number of reasons.
...Sign up for text message notifications?
In addition to getting your usual phone or email notifications when your hold items are ready, or to remind you of due dates, you can get texts, too! It's another easy way to be reminded. To sign up, text SIGNUP to 414-501-7372. Reply to the automated messages with your library card number and PIN to complete your registration. You will only get texts when there is activity to alert you of, and your cell phone provider's standard text messaging rates apply.
You can even add accounts to get texts to one device about account activity on all the library cards in your family! Click here for FAQ and help with text notifications.
...create a pin to access my account?
A PIN (Personal Identification Number) acts like a password in CountyCat. To create a PIN, go to CountyCat and choose "Login to my Account." Enter your library barcode (14 digits) found on your library card, leave the PIN area blank and click "Submit". If there is no PIN assigned to your record, you will be able to create one at this point. If you are unable to create a PIN, this means you have an existing PIN that needs to be removed or changed. If you have an email address on your account, you can reset your PIN. Click on the “Forget Your PIN?” link and enter your email address to use this feature. If you do not have an email address, call us at 847-2670 or visit us in person (preferred) and we will be happy to reset your PIN.